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Shipping

Free delivery, across India

Every order ships free, with no minimum. Most parcels reach in three to seven working days. Here is exactly how it works.

Last updated: September 2026

3–7 working days Typical delivery
24–48 hours Dispatch time
₹0 shipping On every order
COD available No extra fee

1. Where we deliver

We ship to every serviceable pin code in India. If your pin code cannot be reached by our courier partners, checkout will tell you before you pay, and we will suggest an alternative address if you have one.

We do not ship outside India at the moment.

2. How long it takes

Metro cities3 to 5 working days
Other cities and towns4 to 6 working days
Remote pin codes5 to 7 working days
Dispatch from our endWithin 24 to 48 hours of the order

Working days are Monday to Saturday, excluding public holidays. Orders placed after 4 pm are processed the next working day. These are courier estimates, not guarantees — weather, festivals and strikes can add a day or two, and we will tell you if that happens to your parcel.

3. What it costs

Shipping is free on every order. There is no minimum cart value and no hidden handling charge. The price you see at checkout is the price you pay.

Cash on delivery is available at no extra fee. Please keep the exact amount ready for the delivery agent.

Orders are shipped through reputed courier partners. The courier assigned to your order depends on your pin code, and the tracking link tells you which one is carrying it.

4. Tracking your order

  1. Order confirmedYou get an email as soon as the order is placed.
  2. DispatchedWithin 24 to 48 hours we email a tracking link with the courier name and AWB number.
  3. Out for deliveryThe courier usually sends an SMS on the morning of delivery.
  4. DeliveredSigned for, or handed over as per the courier's process.

Tracking can take up to 24 hours to start showing movement after dispatch. That is normal. You can also sign in and see your orders under My account.

5. Before you open the parcel

Record an unboxing video.

Serums travel in glass. Start recording before the outer packet is cut, keep it in one unbroken take, and make sure the shipping label and the bottle are both visible. If anything is broken or missing, that video is what gets your replacement approved the same day. Full details in our returns and refunds policy.

6. If delivery does not go to plan

Nobody was homeThe courier attempts delivery up to three times before returning the parcel to us.
Wrong or incomplete addressWe contact you to correct it. Re-dispatch may add a few days.
Tracking has not moved in 5 daysEmail us. We raise it with the courier and keep you updated until it is resolved.
Marked delivered but not receivedTell us within 48 hours. We open an investigation with the courier straight away.

7. Changing or cancelling an order

You can change the address or cancel free of charge any time before dispatch. Since orders go out within 24 to 48 hours, email us as quickly as you can with your order ID.

Once a parcel has shipped, the address cannot be changed and the order follows our returns and refunds policy.

Question about a delivery? Email us with your order ID and we will check where it is.
rasae.skin@gmail.com
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