Terms & conditions

1. Who these terms are between

This website is operated by [[LEGAL NAME]], registered at [[ADDRESS]], GSTIN [[GSTIN]]. Where these terms say "we", "us" or "Rasae Skin", they mean that entity. "You" means anyone browsing or buying from this website.

By placing an order you accept these terms, along with our privacy policy, shipping policy and returns and refunds policy. If you do not agree with them, please do not use the site.

2. Who can buy

You must be 18 or older to place an order. If you are younger, a parent or guardian must place the order for you.

You agree to give accurate delivery details. We are not responsible for an order that fails because the address, pin code or phone number given was wrong.

3. About the products

Rasae Skin sells cosmetic face serums. They are intended to be applied to the skin and nothing else. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Every active and its percentage is printed on the carton. Ingredient lists, percentages and usage directions on this website match the pack. If you ever find a difference, the pack is the correct reference and we would like to hear about it.

Patch test before first use. Apply a small amount behind the ear or on the inner forearm and wait 24 hours. Stop use if you see irritation. If you have a skin condition, are on prescribed treatment, or are pregnant or breastfeeding, speak to a dermatologist before using retinol, salicylic acid or any active product.

Skin responds differently from person to person. Descriptions of what an ingredient does, and any timeline mentioned on the site, explain how the actives work and how long skin renewal takes. They are not a guarantee of a particular result.

4. Product images and information

We photograph products as accurately as we can, but colour can look different from one screen to another, and packaging is updated from time to time. Small differences between the photo and the item you receive are not a defect.

We try to keep every detail on the site correct. If a listing carries an obvious error — a wrong price, a wrong ingredient percentage, a wrong size — we may correct it, and we may cancel any order placed against that error. If you had already paid, you get a full refund.

5. Prices and payment

All prices are in Indian Rupees and include applicable taxes unless stated otherwise at checkout. Prices can change without notice, but a change never affects an order already placed and paid for.

We accept the payment methods shown at checkout, including cash on delivery where available. Payments are processed by third-party gateways; we do not store your card details.

For cash on delivery orders, please keep the exact amount ready. Repeatedly refusing delivery on COD orders may mean we ask for prepayment on future orders.

6. Offers, coupons and discounts

Offers run for a limited time and can be withdrawn or changed at any point. The offer shown on the site at the moment you check out is the one that applies.

Unless a page says otherwise: one coupon code per order, coupon codes are not valid on already-discounted bundles beyond what the cart shows, and first-order codes are for genuinely first orders. We may cancel orders where a code has been misused or shared publicly.

If a discount is applied and the order is later cancelled or returned in part, the refund is calculated on the amount actually paid, not on the list price.

7. Orders and acceptance

An order placed on the site is an offer to buy. The order is accepted only when we dispatch it — the confirmation email is an acknowledgement, not acceptance.

We may refuse or cancel an order, with a full refund, where: stock has run out, the listing carried a pricing or description error, the delivery address is outside our service area, payment could not be verified, or we reasonably suspect fraud or resale.

You can cancel free of charge any time before dispatch. Orders go out within 24 to 48 hours, so email us quickly with your order ID.

8. Shipping and delivery

We ship across India. Delivery timelines shown at checkout are estimates from our courier partners, not commitments. Delays caused by weather, strikes, festivals or courier operations are outside our control.

Risk passes to you on delivery. Details are in our shipping policy.

9. Returns and refunds

Because skincare cannot be resold once a seal is broken, opened products cannot be returned. Products that arrive broken, leaking, sealed-open, wrong or incomplete are replaced or refunded.

An unboxing video is required for every damage claim, and the claim must be raised within 48 hours of delivery. The full process, timelines and exclusions are in our returns and refunds policy, which forms part of these terms.

10. Your account

If you create an account, keep the password to yourself. You are responsible for what happens under your account. Tell us straight away if you think someone else has access to it.

We may suspend or close an account that is used for fraud, abuse of offers, or anything that breaks these terms.

11. What belongs to us

The Rasae Skin name, the logo, the packaging design, product photography, illustrations, copy and page layouts on this website belong to us or are licensed to us. You may not copy, reproduce, republish or use them commercially without written permission.

You may share links to our pages, and you may post our product photos on social media if you credit Rasae Skin and do not edit out the branding.

12. Reselling

Products bought here are for personal use. Buying to resell on marketplaces, on other websites or in retail is not permitted without a written distribution agreement from us. We may cancel orders that look like resale purchases, and we do not honour claims on products bought from an unauthorised reseller.

13. Reviews and anything you post

If you leave a review, send a photo, or write to us with feedback, you give us permission to use it on our website, packaging and marketing, with your first name and city. Tell us if you would rather we did not.

Do not post anything false, offensive, or that belongs to someone else. We may remove content that breaks this, or that makes a medical claim about our products.

14. Links to other websites

Where we link to another website — a courier's tracking page, a payment gateway, a social platform — we do not control it and are not responsible for its content or its privacy practices.

15. Our responsibility, and its limits

We stand behind what we sell. If a product arrives damaged, wrong or not as described, we replace it or refund you.

Beyond that, and to the extent Indian law allows, our total liability for any claim connected to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any other right that cannot be excluded by law.

16. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural events, government action, strikes, courier failures, power or internet outages, or a payment gateway going down.

17. Privacy

How we collect and use your personal data is set out in our privacy policy. By placing an order you agree to us contacting you about that order, and about your query if you write to us.

18. Changes to these terms

We may update these terms as the business changes. The version on this page at the time you place an order is the one that applies to that order. The date at the top tells you when it last changed.

19. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at [[CITY]].

20. Talk to us first

Most problems get sorted in one email. Before anything else, write to rasae.skin@gmail.com with your order ID and we will look at it properly.